1. Scope of this Policy
This Privacy Policy applies to Chauffeurize websites, booking pages, communications, support interactions, and payment-related coordination for Airport Transfers and Daily Chauffeur Service.
By using Chauffeurize services, submitting a booking request, contacting us, or making payment, you acknowledge the practices described in this Policy.
2. Information we collect
We may collect the following information when you use Chauffeurize:
- Identity and contact details: name, email address, phone number, and passenger contact information.
- Trip details: service type, city, pickup point, destination, date, time, stops, flight details, passenger count, luggage, vehicle class, and booking notes.
- Payment coordination data: payment status, amount, currency, transaction reference, payment method, and payment-related communication.
- Support messages: emails, contact form messages, WhatsApp messages where used, and other support communications.
- Technical data: browser type, device information, pages visited, basic usage data, approximate location signals, cookies, and analytics data.
3. How we use information
- To receive, review, price, confirm, manage, and fulfil booking requests.
- To coordinate airport transfers and daily chauffeur services.
- To contact you about confirmations, payment instructions, pickup details, changes, support, and service updates.
- To share necessary trip details with chauffeurs, operators, and supplier partners.
- To prevent fraud, reduce disputes, protect users and partners, and maintain service safety.
- To improve our website, booking flow, content, city coverage, and customer experience.
- To comply with legal, tax, accounting, regulatory, and security obligations.
4. Communications
We may contact you by email, phone, or WhatsApp where appropriate for booking confirmations, payment instructions, pickup coordination, service changes, support, or follow-up questions.
Message and carrier charges may apply depending on your provider. You are responsible for ensuring that the contact information you provide is accurate and reachable.
6. Payments through PayPal and Wise
Chauffeurize currently supports payment through PayPal and Wise only. Payment providers may collect and process your payment information under their own terms and privacy policies.
Chauffeurize does not store full card numbers, bank login details, or complete payment credentials. We may store payment status, transaction references, amount, currency, and related booking records for support, accounting, fraud prevention, and dispute handling.
8. Data retention
We keep personal information only for as long as reasonably needed for bookings, service delivery, support, payment records, accounting, fraud prevention, dispute handling, legal compliance, and operational needs.
Retention periods may vary depending on the type of information, service location, legal requirements, and the nature of the booking or support request.
9. Your rights and choices
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information.
Some information may need to be retained where required for legal, accounting, payment, security, fraud prevention, or dispute-resolution reasons.
10. Security
We use reasonable administrative, technical, and operational measures to protect personal information. However, no website, communication method, or online service can be guaranteed to be completely secure.
Please avoid sending unnecessary sensitive information through contact forms, email, or messaging channels.
11. Third-party links
Our website may link to third-party websites, including PayPal, Wise, blog references, or partner websites. Their privacy practices are controlled by those third parties, not Chauffeurize.
12. Changes to this Policy
We may update this Privacy Policy as our services, booking flow, payment process, website features, or legal requirements change. The latest version will be posted on this page with the updated date.
13. Contact
For privacy questions or requests, contact Chauffeurize: