1. Acceptance of these Terms
These Terms of Service (“Terms”) govern your use of Chauffeurize websites, booking pages, communications, support channels, and payment arrangements.
By submitting a booking request, requesting payment instructions, making payment, or using Chauffeurize services, you agree to these Terms and our Privacy Policy.
2. About Chauffeurize
Chauffeurize provides pre-booked chauffeur transportation services focused on:
- Airport Transfers, including airport pickup and airport drop-off.
- Daily Chauffeur Service, including hourly or multi-stop chauffeur service within supported cities.
Service availability may vary by city, date, time, vehicle class, chauffeur availability, local restrictions, and operational conditions.
3. Bookings and service delivery
- Pre-booked service: Chauffeurize services are arranged in advance for a specific date, time, pickup location, destination, city, service type, and vehicle class.
- Booking request: Submitting a request does not guarantee acceptance until availability, pricing, and payment requirements are confirmed.
- Confirmed booking: A booking is confirmed only when Chauffeurize confirms acceptance and payment has been completed, unless we explicitly agree otherwise in writing.
- Changes: Any changes to pickup time, pickup location, destination, stops, passenger count, luggage, or vehicle class are subject to availability and may affect pricing.
- Service areas: We may support different cities at different times. A city appearing on the website does not guarantee availability for every date, time, or vehicle class.
4. Payments
Chauffeurize currently supports payment through PayPal and Wise only. We do not ask you to pay through unsupported payment methods.
- Payment timing: You may be asked to pay after we confirm availability, final pricing, and payment instructions.
- Pricing: Prices may vary based on city, service type, date, time, itinerary, duration, vehicle class, passenger count, luggage, availability, and local conditions.
- Currency: Payment may be requested in United States Dollars (USD) or another currency shown in the payment instruction, depending on the booking and payment method.
- Processor terms: PayPal and Wise may apply their own fees, exchange rates, processing rules, and user terms. Chauffeurize is not responsible for policies controlled by PayPal or Wise.
- Processor fees: Processor fees may be non-refundable where PayPal or Wise does not return them to Chauffeurize.
5. Cancellations, reschedules, and refunds
Refund eligibility depends on how close the cancellation is to the scheduled pickup time, whether a chauffeur has been assigned or dispatched, and whether special arrangements have been made.
Standard cancellation policy
- More than 24 hours before pickup: eligible for a full refund, excluding non-refundable processor fees where applicable.
- 12 to 24 hours before pickup: eligible for up to 50% refund.
- Less than 12 hours before pickup: generally non-refundable, unless required by law or Chauffeurize cannot deliver the confirmed service.
Reschedules
Reschedule requests are subject to availability. A reschedule may be allowed if requested at least 12 hours before pickup. Shorter-notice requests may be treated as a cancellation.
6. No-show, waiting time, and delays
- No-show: If the passenger does not arrive, cannot be contacted, or is not available at the agreed pickup location within the waiting window, the booking may be marked as a no-show and may be non-refundable.
- Waiting time: A complimentary waiting window may apply depending on service type, city, and booking details. Additional waiting time may be chargeable where available.
- Flight delays: For airport pickups, we may request flight details so timing can be planned more accurately. Flight monitoring or delay handling may depend on the city, chauffeur, airport, and booking confirmation details.
- Incorrect details: Wrong pickup details, wrong airport, wrong terminal, incorrect contact information, or unreachable passengers may lead to delay, additional charges, or no-show handling.
7. Customer responsibilities
- Provide accurate passenger name, contact details, city, pickup point, destination, date, and time.
- Provide correct flight details where relevant to airport pickups.
- Choose a vehicle class suitable for passenger count and luggage.
- Ensure passengers are ready at the agreed pickup location and time.
- Follow local laws, safety rules, seat-belt rules, airport regulations, and chauffeur instructions.
- Avoid unsafe, abusive, unlawful, or disrespectful behaviour toward chauffeurs or partners.
- Do not carry unlawful, dangerous, restricted, or prohibited items in the vehicle.
Chauffeurize or the assigned chauffeur may refuse or end a service if passenger behaviour creates safety, legal, operational, or reputational risk.
8. Drivers, chauffeurs, and supplier partners
Chauffeurize may arrange services through professional chauffeurs, local operators, and supplier partners. We aim to coordinate reliable service, but local conditions, traffic, airport rules, road closures, weather, security checks, or events outside our control may affect the journey.
Vehicle examples shown on the website are examples only. A similar or equivalent class may be assigned depending on availability.
9. Disputes and chargebacks
If you believe a charge, booking detail, or service outcome is incorrect, please contact us first so we can review and resolve the issue. Unnecessary payment disputes or chargebacks may delay resolution and may limit your ability to book future services.
10. Liability and disclaimers
Chauffeurize will use reasonable efforts to arrange services as confirmed. However, we do not guarantee that journeys will be free from delays caused by traffic, weather, road closures, airport congestion, security procedures, vehicle issues, supplier issues, or events outside our reasonable control.
To the extent permitted by law, Chauffeurize is not liable for indirect, incidental, special, or consequential damages, including missed flights, missed meetings, lost profits, or loss of opportunity. Mandatory consumer rights that apply by law remain unaffected.
11. Changes to these Terms
We may update these Terms as our services, booking flow, payment process, or legal requirements change. The latest version will be posted on this page with the updated date.
12. Contact
For booking, payment, support, or Terms questions, contact Chauffeurize: